Everything You Need to Know
FAQs
Common Questions and Helpful Answers
OTR
OTR
To learn about our digital freight platform, please contact Carriercompliance@traffictech.com.
To update your insurance information, either send your new details to your Traffic Tech representative or have your insurance broker send it to Carriercompliance@traffictech.com.
To track your package quickly and easily, you can use the tracking number provided by the shipping carrier and enter it on their website or mobile app. This will provide you with real-time updates on the whereabouts and delivery status of your package.
After completing your registration and verification, you can commence moving freight with us once all your information is on file. However, please note that if you have a new MC number, there is a 180-day waiting period before you can be tendered a shipment.
To begin, contact a Traffic Tech representative for an invitation to register through our online third-party registration system. You should have a pending load to qualify.
Depending on your payment terms, you will receive specific email addresses to send your invoices to ap@traffictech.com for more information.
Please send past due invoices toPaperwork@traffictech.com.
The primary freight opportunities:
- Full truckload
- Less-than-truckload (LTL)
- Intermodal shipping (both port & rail drayage)
- International
- Warehousing
- Customs Brokerage
- Expedited Freight
- Transport – Air and Ocean
- Cross-border (Canada and Mexico)
- Drayage (Seaport and Intermodal)
- Expedited team
- White Glove
- Supply Chain
- Drop trailer
- Power Only
- Dedicated Freight
- Over-dimensional
- Overweight / heavy haul
- Hazmat
- High-value
- Local
- Long-haul
- Regional
- Multi-stop
- Government
- Consulting and Specialized Services
- Bonded (U.S. and Canada)
- TWIC® certifications
- Dry Van
- Refrigerated / Reefer
- Container (Dry and Reefer)
- Flatbed
- Step-deck / Drop
- Double Drop Deck
- Removeable Gooseneck (RGN)
- Hotshot
- Liftgate trailers
- Bulk / Tanker
- Auto Carrier
- Sprinter Vans
- And much, much more
Common Questions and Helpful Answers
LTL
LTL
Traffic Tech ensures precise handling by industry experts. With 24/7 support via TT Interactive, competitive pricing from 40+ carriers, cutting-edge technology, and a dedicated customer service team for invoice auditing, claims, and tracking, choose Traffic Tech for reliable and efficient LTL shipping.
Opting for Traffic Tech's LTL shipping brings economic advantages, specialized services (liftgate, residential, expedited, white glove), and contributes to a sustainability initiative by reducing emissions. Our advanced technology ensures real-time visibility with API/EDI tracing and efficient document retrieval.
Absolutely, we collaborate with numerous LTL carrier partners who are hazmat certified and licensed to transport hazardous materials. Our partners are required to comply with the transportation regulations outlined in CFR 49, ensuring compliance and safety throughout the shipping process.
Absolutely. Traffic Tech has a specialized division with a variety of temperature-controlled carriers available today! For quotes and bookings on temp-controlled shipments, contact Partial@traffictech.com.
Simply contact our sales team via phone or email at contactus@traffictech.com, and provide basic shipment details such as zip/postal codes, quantity, dimensions, weight, and required services. Alternatively, you can receive a quote instantly by using our TT Interactive web portal.
Explore a range of additional services within LTL at Traffic Tech:
- Expedited and Cross-Border LTL
- Volume Spot Quotes: Contact your sales representative for shipments larger than 5 skids or 10,000 lbs.
- White Glove/Final Mile
- Guaranteed Delivery
- Rider Insurance: Discuss policy options with your sales contact.
- Customer Specific Pricing
- Retail MABD Guarantees
Common Questions and Helpful Answers
Intermodal & Drayage
Intermodal & Drayage
Intermodal refers to the use of multiple modes of transportation, such as rail, truck, ship, or air, for the movement of goods or passengers within a single journey. In intermodal transportation, cargo or passengers are transferred between different modes of transportation without the need to handle the contents themselves. This approach allows for more efficient and flexible transportation logistics, often resulting in cost savings and reduced environmental impact.
Traffic Tech can arrange for 40' and 53' dry containers across North America. Additionally, 53' temperature-controlled containers can be made available on specific lanes.
Drayage refers to a type of trucking service that links various shipping methods like ocean or air freight. It involves short-distance transportation of goods from one location to another, often before or after longer shipping journeys. Drayage trucks handle cargo movement between locations like container ships, storage facilities, warehouses, and rail yards. Usually confined to a single urban area, drayage focuses on short hauls.
Certainly! Traffic Tech offers drayage services for ocean containers arriving to ports across North America. If you have containers forwarded to Canada or the U.S. without final delivery included by the freight forwarder or overseas shipper, we can assist with arranging the necessary final delivery.
Absolutely! In addition to Traffic Tech providing shipping services to and from Canada and the U.S., it has the capacity to arrange for transportation services to and from numerous locations in Mexico as well.
Opting for Intermodal services with Traffic Tech yields numerous benefits. Our seasoned Intermodal experts seamlessly manage all facets of shipments, providing comprehensive cradle-to-grave solutions. With decades of collective experience, our team leverages the most up-to-date suppliers to address all customer requirements. We maintain meticulous oversight of each shipment, and our communication standards are consistently of the highest caliber.
To facilitate a rate request, please furnish the following details:
- Origin City and State or Province, including Zip or Postal Code
- Destination City and State or Province, including Zip or Postal Code
- Commodity information (For hazardous materials, provide UN#, Packing Group, Class, and specify if a tanker endorsement is required)
- Approximate Weight of the Shipment(s)
- Approximate volume of expected shipments
Traffic Tech offers long-term contractual rates, contingent on sufficient volumes for railway contracts and favorable lane compatibility with rail services.
The validity period of your quoted rates depends on the type of rate provided and the expected volumes. For precise details, it is advisable to confirm the rate validity period at the time of quoting.
While rail shipments may carry some risk of accessorial charges such as container demurrage or rail storage, our dedicated teams make every effort to minimize such charges in all circumstances within our control.
Traffic Tech accommodates the shipment of nearly every type of commodity, including hazardous freight. Rail transport is particularly suitable for a variety of goods, including but not limited to paper goods, consumer packaged products, building materials, and dry food products.
Intermodal transport is particularly well-suited for longer-haul, regularly moving freight. Typically, we recommend lanes that are over 750 miles. Below are examples of lanes that align well with rail transport:
- Eastern/Central Canada to Western Canada
- Western Canada to Eastern/Central Canada
- East Coast U.S. to West Coast U.S.
- West Coast U.S. to East Coast U.S.
- East/Central Canada to West Coast U.S.
- West Coast U.S. to East/Central Canada
- Southern U.S. States to Northern or North Eastern States or East/Central/Western Canada
- East/Central/Western Canada or Eastern or North Eastern States to Southern U.S. States
- Southern U.S. States to Western U.S. States
- Western U.S. States to Southern U.S. States
Common Questions and Helpful Answers
Global Freight Forwarding
Global Freight Forwarding
Calculating volumetric weight is easy; reach out to your sales or customer service representative or email contactus@traffictech.com for guidance based on the shipping mode.
Yes, certain goods are subject to government regulations and require licenses. Contact your local Traffic Tech sales representative for information on import regulations.
Yes, we handle cross-trade cargo transportation, moving goods from their point of origin to their destination without entering the shipper's registered country.
Yes, we can work together to offer you a solution to help support your sustainability initiatives.
Yes, your shipment must go through customs. Traffic Tech, being a licensed US and Canadian customs broker, can assist with customs clearance. Contact your local Traffic Tech sales representative or email contactus@traffictech.com for details.
We cater to businesses of all sizes. Whether you are a small enterprise or a large corporation, we have you covered.
With a vast global presence and a team of skilled professionals local to your area, we can ship your goods anywhere, anytime.
The cost of shipping depends on factors such as the origin and destination country, shipment weight, and delivery timeline. Obtain a quick quote for a one-off shipment by emailing us at contactus@traffictech.com. For frequent shippers or partnership opportunities, our account executives are ready to assist you.
- Air, ocean, and intermodal international freight forwarding
- Integrated global logistics
- Purchase order management
- Direct air & ocean consolidation
- Trade consulting & compliance
- Vendor management & global sourcing strategy
- Global 3PL warehousing & distribution
- Specialized project logistics division
- Day-definite, last mile, just-in-time delivery services
- Global risk management
- Global supply chain visibility analytics & KPI reporting
Delivery times vary based on factors like shipment type, distance, and mode of transportation. Check our estimated transit times for Air Freight and our LCL Sailing schedule for the next available Ocean Freight departures.
Yes, we do! Our comprehensive policy for shipping hazardous materials ensures the utmost care and safety of the environment, and for those who handle the goods during transport.
Absolutely! As an NVOCC, we secure ocean freight capacity and space protection, allowing us to transport shipments of all sizes at the best rate.
The chargeable weight is calculated based on the gross weight or volumetric weight—whichever is greater. Contact your local Traffic Tech sales representative or email contactus@traffictech.com for more details.
Yes, we can arrange insurance coverage for special, high-risk, and/or high value cargo in most countries.
If your goods are lost or damaged, note it on the waybill or transfer documents and contact your local Traffic Tech Representative immediately for resolution options.
Freight forwarders have limited liability; additional All Risk Marine cargo insurance can be purchased through Traffic Tech, and covers incidents outside standard liability, ensuring compensation closer to the full value of your goods.
- EXW (Ex Works): The seller makes the goods available at their premises. The buyer bears all costs and risks from pickup to final delivery.
- FCA (Free Carrier): The seller delivers the goods to a carrier or location specified by the buyer. The buyer assumes all costs and risks after pickup.
- FAS (Free Alongside Ship): The seller places the goods alongside the ship at the port of export. The buyer is responsible from this point onward.
- FOB (Free On Board): The seller delivers the goods onto the ship at the port of export. The buyer assumes risk and costs once loaded.
- CFR (Cost and Freight): The seller pays for transport to the destination port, but the buyer assumes risk once the goods are on board.
- CIF (Cost, Insurance, and Freight): Similar to CFR, but the seller also provides minimum insurance coverage.
- CPT (Carriage Paid To): The seller pays for transport to a named destination, but the buyer assumes risk upon handover to the carrier.
- CIP (Carriage and Insurance Paid To): Like CPT, but the seller also covers higher-level insurance.
- DAP (Delivered at Place): The seller is responsible for transport to the agreed destination, but the buyer handles import customs and unloading.
- DPU (Delivered at Place Unloaded): Similar to DAP, but the seller is also responsible for unloading the goods.
- DDP (Delivered Duty Paid): The seller bears all costs and risks, including import duties, until delivery at the buyer's location.
Common Questions and Helpful Answers
Warehousing
Warehousing
Our solution design department is driven by engineering and precision. We are dedicated to creating the most cost-effective solution customized to your specific scope of work. Our team does not rely on umbrella rates or quick calculations; instead, we collaborate with your organization to ensure your warehousing solution perfectly aligns with your unique needs.
Any custom warehousing solution needs should be communicated to
Traffic Tech Warehousing Solutions operates with 2 distinct divisions to serve your needs efficiently:
- For your quick-paced, day-to-day cross-docking and transloading requirements, please contact TransloadingRates@traffictech.com.
- For long-term, multi-year transactional engagements, please get in touch with WarehouseRates@traffictech.com.
Traffic Tech Warehouse Solutions leverage a robust Warehouse Management System (WMS) that offers real-time inventory visibility tailored to your organization's reporting requirements.
Our portfolio encompasses various verticals, including but not limited to consumer packaged goods (CPG), fast-moving consumer goods (FMCG), automotive, technology, healthcare, retail/fashion, raw materials, and more. If you belong to a different vertical not listed here, please reach out to WarehouseRates@traffictech.com for further assistance.
Depending on the transactional scope of the project this terminology differentiates. However, any engagement under 6 months is considered as short-term and anything over is long-term.
Our Transloading Division can fulfill your warehousing needs within a quick timeframe of 24-72 hours. On the other hand, our Warehouse Solutions Division operates on a data-driven development cycle, guided by accurate modeling, which typically ranges from 2 weeks to 3 months for completion.
We assign a dedicated account Customer Service Representative (CSR) to manage your daily order communications efficiently. Furthermore, our Warehouse Management System (WMS) is equipped to facilitate EDI/API-based automated connectivity protocols, ensuring a smooth flow of information.
Yes, we do have global warehouses. In addition, we own a bonded warehouse of 12,000 m² in Gothenburg, Sweden with the following features:
- Material Handling Equipment (MHE) capacity up to 20 metric tons with our Traffic Tech railway.
- Shifting of wagons twice a week.
- Extensive experience in handling the import of foodstuffs.
Common Questions and Helpful Answers
Customs
Customs
- Bill of lading
- Commercial invoice/proforma invoice
- Packing list
- US customs: uscustomssales@traffictech.com
- Canada customs: customssales@traffictech.com
For every shipment, it's necessary to have a bond in place. You have two options:
- Single-Entry Bond: This involves a one-time fee per shipment, which is calculated based on the value of your imported cargo.
- Yearly Continuous Bond: If you have three or more shipments in a year, we recommend opting for a yearly continuous bond. This bond covers your imports for an entire year from the date it's issued.
After the finalization of CARM, all payments will be processed through the Client Portal. Until that point, payments should be made using our online banking system.
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